DYNAMICS 365 CUSTOMER ENGAGEMENT | CRM
Community Summit | 30 June - 3 July, 2020
Join your Microsoft Dynamics 365 for Customer Engagement & Dynamics CRM community online to learn, network & engage.
Explore track descriptions and recommended job roles to see what to expect at Community Summit Europe.
Leadership
This track focuses on the Dynamics 365 Customer Engagement. Focused in on getting the ‘buy-in’ for implementing a CRM solution, understanding the role of CRM in an organization, and collaboration with other departments & teams. Content around change management, user adoption, and overall Dynamics 365 Customer Engagement customer success will be shared.
Targeted roles: BDMs, Sales, Service, Marketing Leaders & Management
System Administration
This track will help system engineers with their Dynamics 365 Customer Engagement deployment. It will address topics featuring setup, security, relationships, data management, integration, workflow, optimization, and overall best management practices to help those most responsible for managing their Dynamics 365 Customer Engagement environment.
Targeted roles: CRM Administrator, CRM Project Owner, Business Analyst, IT Professional
AI & Analytics
In this track, you'll learn to view, dissect, and understand your Dynamics 365 Customer Engagement data. Out of the box capabilities and complementary solutions like Power BI, Customer and Sales Insight to be shared to help companies get the most out of business intelligence and analytics when using Dynamics 365 Customer Engagement.
Targeted roles: Business Analyst, BDMs, Application Consultants, Functional Consultants, Implementation Consultants, CE/CRM Administrators, Management, Power Users
System Administration
This track focuses on advanced topics of Dynamics 365 Customer Engagement customization and extensibility. Advanced configuration, no code customization, and best practices will be shared, including the use of extended Microsoft cloud technologies that complement Dynamics 365 Customer Engagement. Topics will target experienced Dynamics 365 enthusiasts, experts, and/or consultants.
Targeted roles: Application Consultants, Implementation Consultants, Functional Consultants, Experienced CE/CRM Administrators, Project Owners, & IT Professionals
Development
This track focuses on custom extensibility and code required to make modifications to Dynamics 365 Customer Engagement. Both beginner and advanced extensibility and developing concepts will be shared.
Targeted roles: Developers, Application Engineers
Integrations
This track will focus on point-to-point data integration across Core Applications including Finance, Supply Chain Management, Sales and Services. With sessions on using the Data Integrator with the Common Data Service (CDS), and using templates to develop solutions such as prospect to cash, enabling the flow of master and transactional data between Finance, Supply Chain and Sales Applications.
Targeted roles: Service Leaders, Management, BDMs, CRM Project Owner, CRM Administrators, Business Analyst
Integrations: PowerApps & Flow
This track includes sessions that provide complementary technologies to Dynamics 365 that support, extend, or even simplify your use of Dynamics 365. Topics will include integrations with PowerApps, Flow, and Common Data Services.
Targeted roles: CRM Administrator, CRM Project Owner, Business Analyst, IT Professional
Event Session Recordings
Your ticket prices includes post-event access to 50+ videos and slide deck presentations. Watch top speakers, reinforce your most actionable take-aways, and share with your office! Look for the blue video icon in the schedule to see which sessions will be recorded.