Leadership

This track focuses on the Dynamics 365 Customer Engagement. Focused in on getting the ‘buy-in’ for implementing a CRM solution, understanding the role of CRM in an organization, and collaboration with other departments & teams. Content around change management, user adoption, and overall Dynamics 365 Customer Engagement customer success will be shared.

Targeted roles: BDMs, Sales, Service, Marketing Leaders & Management

System Administration

This track will help system engineers with their Dynamics 365 Customer Engagement deployment. It will address topics featuring setup, security, relationships, data management, integration, workflow, optimization, and overall best management practices to help those most responsible for managing their Dynamics 365 Customer Engagement environment.

Targeted roles: CRM Administrator, CRM Project Owner, Business Analyst, IT Professional

AI & Analytics

In this track, you'll learn to view, dissect, and understand your Dynamics 365 Customer Engagement data. Out of the box capabilities and complementary solutions like Power BI, Customer and Sales Insight to be shared to help companies get the most out of business intelligence and analytics when using Dynamics 365 Customer Engagement.

Targeted roles: Business Analyst, BDMs, Application Consultants, Functional Consultants, Implementation Consultants, CE/CRM Administrators, Management, Power Users

System Administration

This track focuses on advanced topics of Dynamics 365 Customer Engagement customization and extensibility. Advanced configuration, no code customization, and best practices will be shared, including the use of extended Microsoft cloud technologies that complement Dynamics 365 Customer Engagement. Topics will target experienced Dynamics 365 enthusiasts, experts, and/or consultants.

Targeted roles: Application Consultants, Implementation Consultants, Functional Consultants, Experienced CE/CRM Administrators, Project Owners, & IT Professionals

Development

This track focuses on custom extensibility and code required to make modifications to Dynamics 365 Customer Engagement. Both beginner and advanced extensibility and developing concepts will be shared.

Targeted roles: Developers, Application Engineers

Integrations

This track will focus on point-to-point data integration across Core Applications including Finance, Supply Chain Management, Sales and Services. With sessions on using the Data Integrator with the Common Data Service (CDS), and using templates to develop solutions such as prospect to cash, enabling the flow of master and transactional data between Finance, Supply Chain and Sales Applications.

Targeted roles: Service Leaders, Management, BDMs, CRM Project Owner, CRM Administrators, Business Analyst

Integrations: PowerApps & Flow 

This track includes sessions that provide complementary technologies to Dynamics 365 that support, extend, or even simplify your use of Dynamics 365. Topics will include integrations with PowerApps, Flow, and Common Data Services.

Targeted roles: CRM Administrator, CRM Project Owner, Business Analyst, IT Professional